FAQs About Web Design & Marketing

Welcome to our full FAQ page. Here you will find detailed answers to the questions we get asked most often about website design and digital marketing services for Jacksonville businesses. If you have a question that is not listed here, please reach out to us. We are here to help you grow your business online.

  • How do I get started working with Charm?

    Getting started with Charm Digital Marketing begins with a free strategy call. During that call, our team learns about your business, current challenges, and growth goals. From there, a clear plan and project scope are presented with no pressure or obligation. Schedule your free strategy call here.

  • Do you work with clients outside of Jacksonville?

    Yes. Charm Digital Marketing is based in Jacksonville, FL and serves clients across Northeast Florida and throughout the United States. All services are available remotely, making location no barrier to working together. Learn more about our services here.

  • What size businesses does Charm Digital Marketing work with?

    Charm Digital Marketing works with small businesses, solopreneurs, coaches, and nonprofits in Jacksonville, FL and beyond. The agency is built for business owners who do not have an in-house marketing team and need a reliable partner to handle their digital presence. See all services.

  • Does Charm Digital Marketing require long-term contracts?

    No long-term contracts are required for most services at Charm Digital Marketing. Ongoing marketing services run month to month after an initial onboarding period. All terms are clearly outlined before any agreement is signed. Contact us to learn more.

  • How do I know if my business is ready for marketing?

    Any business with a service or product, customers to serve, and a goal to grow is ready for marketing. Charm Digital Marketing works with businesses at all stages, from those just getting started to those ready to scale. A free strategy call is the best first step to find out exactly where to begin.

  • What if my business does not have a website yet?

    Charm Digital Marketing specializes in building websites for businesses that are starting from scratch. A professional website is typically the first step and serves as the foundation for all other digital marketing efforts including SEO, social media, and digital advertising. Learn more about website design services.



  • How long does it take to build a custom website?

    Typically, it takes four to eight weeks. The timeline depends on the website’s complexity. We keep you updated during every step of the process.

  • Do you offer ongoing website maintenance?

    Yes. We provide website support plans that keep your site secure, updated, and running smoothly after launch.

  • How can digital marketing help small businesses in Jacksonville grow?

    Digital marketing helps local businesses connect with customers using targeted strategies like SEO, social media, and paid advertising to increase leads and sales.

  • Do you offer SEO services for Jacksonville businesses?

    Yes. Our SEO service improves your website ranking for local search terms. This means more people in Jacksonville find your business when they search online.

  • What is the difference between PPC and SEO?

    SEO (Search Engine Optimization) focuses on improving your website’s organic ranking over time through content and site optimization. PPC provides instant traffic by placing paid ads at the top of search results or social platforms. Using both together can maximize online visibility.

  • How involved do I need to be when working with Charm Digital Marketing?

    Charm Digital Marketing is designed to take the marketing workload off business owners. Clients are involved in sharing business information, reviewing drafts, and giving feedback, but the agency handles strategy, creation, and execution. Most clients spend only a few hours per month collaborating once onboarding is complete.



  • How does Charm Digital Marketing communicate with clients?

    Charm Digital Marketing keeps communication simple and organized through email and scheduled check-ins. Clients are always informed about what is being worked on, what is coming next, and how their marketing is performing. Book a call to experience the process firsthand.



  • Does Charm Digital Marketing work with nonprofits?

    Yes. Charm Digital Marketing works with nonprofits in Jacksonville, FL and across the country, helping them build an online presence that attracts donors, grows their community, and communicates their mission clearly. Learn more about our services or get in touch.



  • What if I only need help with one marketing service?

    Charm Digital Marketing offers both full-service marketing packages and single-service projects. Whether you need a new website, SEO support, social media management, or a one-time consulting session, services can be scoped around exactly what your business needs right now. View all services.



  • How long has Charm Digital Marketing been in business?

    Charm Digital Marketing was founded in 2017.   The founder, Nicole Standish, spent nearly a decade working in the architecture industry before launching the agency, bringing a background in design, client service, and project management to every client engagement. Learn more about Charm Digital Marketing.



  • How do I book a call with Charm Digital Marketing?

    A free strategy call with Charm Digital Marketing can be booked directly online in minutes. Availability is limited each quarter for new clients, so earlier is better. Click here to reserve your spot.